Hotel Front Office Management
English | PDF Format | 448 pages | ISBN-10: 047101396X | Wiley; 3 edition (September 10, 2002) | 3.70 MB
The complete guide to running a hotel front office
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office.
Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include: