Behavior Customer

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

Security Analyst Training - Customer And Legal Agreements  eBooks & eLearning

Posted by naag at Jan. 30, 2017
Security Analyst Training - Customer And Legal Agreements

Security Analyst Training - Customer And Legal Agreements
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | Lec: 8 | 514 MB
Genre: eLearning | Language: English

Learn how to protect yourself against legal consequences when conducting pen-testing.

Jobs to Be Done: A Roadmap for Customer-Centered Innovation  eBooks & eLearning

Posted by sasha82 at Jan. 20, 2017
Jobs to Be Done: A Roadmap for Customer-Centered Innovation

Jobs to Be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker, Jessica Wattman, David Farber
November 15, 2016 | ISBN: 0814438032 | English | 224 pages | EPUB | 5 MB
Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior (Repost)

Soumitra Dutta, Lutz Finger, "Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior"
English | ISBN: 1449336752 | 2014 | EPUB | 324 pages | 7 MB
Gestalt Psychology: Influence customer perceptions and make advertising more memorable

Gestalt Psychology: Influence customer perceptions and make advertising more memorable (Management & Marketing Book 7) by 50MINUTES.COM
2015 | ASIN: B014T6N5N4, eISBN: 9782806266309 | English | 31 pages | EPUB | 1 MB
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman
English | 2009 | ISBN: 0814413331 | 272 pages | EPUB + MOBI | 3 + 5,5 MB
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services (repost)

Brett King, "Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services"
English | 2010 | ISBN: 9814302074 | 399 pages | PDF | 3 MB
The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior

The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior by Michael W. Lowenstein
English | 2011 | ISBN: 0873898117 | 400 pages | PDF | 2 MB

Superior Customer Satisfaction and Loyalty  eBooks & eLearning

Posted by interes at Jan. 26, 2016
Superior Customer Satisfaction and Loyalty

Superior Customer Satisfaction and Loyalty by Goldstein and Sheldon D.
English | 2009 | ISBN: 0873897757 | 136 pages | PDF | 0,7 MB