Behavior Customer

Socio-Economic Perspectives on Consumer Engagement and Buying Behavior  eBooks & eLearning

Posted by interes at June 26, 2017
Socio-Economic Perspectives on Consumer Engagement and Buying Behavior

Socio-Economic Perspectives on Consumer Engagement and Buying Behavior (Advances in Marketing, Customer Relationship Management, and E-Services) by Hans Ruediger Kaufmann and Mohammad Fateh Ali Khan Panni
English | 2017 | ISBN: 1522521399 | 448 pages | PDF | 9,5 MB

Competitive Advantage of Customer Centricity  eBooks & eLearning

Posted by AvaxGenius at June 5, 2017
Competitive Advantage of Customer Centricity

Competitive Advantage of Customer Centricity By Sathit Parniangtong
English | PDF | 2017 | 341 Pages | ISBN : 9811044414 | 7 MB

This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions customer profitability as the metric for measuring business performance.

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

Security Analyst Training - Customer And Legal Agreements  eBooks & eLearning

Posted by naag at Jan. 30, 2017
Security Analyst Training - Customer And Legal Agreements

Security Analyst Training - Customer And Legal Agreements
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | Lec: 8 | 514 MB
Genre: eLearning | Language: English

Learn how to protect yourself against legal consequences when conducting pen-testing.

Jobs to Be Done: A Roadmap for Customer-Centered Innovation  eBooks & eLearning

Posted by sasha82 at Jan. 20, 2017
Jobs to Be Done: A Roadmap for Customer-Centered Innovation

Jobs to Be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker, Jessica Wattman, David Farber
November 15, 2016 | ISBN: 0814438032 | English | 224 pages | EPUB | 5 MB
Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior (Repost)

Soumitra Dutta, Lutz Finger, "Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior"
English | ISBN: 1449336752 | 2014 | EPUB | 324 pages | 7 MB
Gestalt Psychology: Influence customer perceptions and make advertising more memorable

Gestalt Psychology: Influence customer perceptions and make advertising more memorable (Management & Marketing Book 7) by 50MINUTES.COM
2015 | ASIN: B014T6N5N4, eISBN: 9782806266309 | English | 31 pages | EPUB | 1 MB
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman
English | 2009 | ISBN: 0814413331 | 272 pages | EPUB + MOBI | 3 + 5,5 MB
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services (repost)

Brett King, "Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services"
English | 2010 | ISBN: 9814302074 | 399 pages | PDF | 3 MB