Airport Service Quality Management

Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Quality Management for IT Services: Perspectives on Business and Process Performance by Claus-peter Praeg, Dieter Spath
English | 2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.
Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding.
Quality Management for IT Services: Perspectives on Business and Process Performance

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
Business Science Reference | 2010 | ISBN: 1616928891 | 332 pages | PDF | 15 MB

"Quality Management and Practices" ed. by Kim-Soon Ng  eBooks & eLearning

Posted by exLib at April 28, 2012
"Quality Management and Practices" ed. by Kim-Soon Ng

"Quality Management and Practices" ed. by Kim-Soon Ng
InTeO | 2012 | ISBN: 9535105503 9789535105503 | 262 pages | PDF | 7 MB

This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices.

Building Quality Management Systems: Selecting the Right Methods and Tools  eBooks & eLearning

Posted by interes at Feb. 21, 2017
Building Quality Management Systems: Selecting the Right Methods and Tools

Building Quality Management Systems: Selecting the Right Methods and Tools by Luis Rocha-Lona and Jose Arturo Garza-Reyes
English | 2013 | ISBN: 1466564997 | 202 pages | PDF | 2,5 MB

Dynamic Quality Management for Cloud Labor Services  eBooks & eLearning

Posted by DZ123 at Feb. 20, 2017
Dynamic Quality Management for Cloud Labor Services

Robert Kern, "Dynamic Quality Management for Cloud Labor Services: Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce"
English | 2014 | ISBN: 331909775X | PDF | pages: 219 | 7.6 mb

Service Operations Management: Improving Service Delivery  eBooks & eLearning

Posted by hill0 at Feb. 15, 2017
Service Operations Management: Improving Service Delivery

Service Operations Management: Improving Service Delivery by Prof Robert Johnston
English | 3 Mar. 2005 | ISBN: 0273683675 | 516 Pages | PDF | 18.87 MB

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area.

Quality Management in ART Clinics: A Practical Guide (repost)  eBooks & eLearning

Posted by roxul at Feb. 11, 2017
Quality Management in ART Clinics: A Practical Guide (repost)

Fabiola Bento, Sandro Esteves, "Quality Management in ART Clinics: A Practical Guide"
2012 | ISBN-10: 1441971386 | 250 pages | PDF | 5,4 MB

Total Quality Management and Operational Excellence: Text with Cases(Repost)  eBooks & eLearning

Posted by Nice_smile) at Feb. 6, 2017
Total Quality Management and Operational Excellence: Text with Cases(Repost)

Total Quality Management and Operational Excellence: Text with Cases by John S. Oakland
English | 2014 | ISBN: 0415635497 | 500 Pages | PDF | 8.50 MB
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition by Peter Hernon and Ellen Altman
English | 2015 | ISBN: 0838913083 | 232 pages | PDF | 4 MB