Airport Service Quality Management

Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Quality Management for IT Services: Perspectives on Business and Process Performance by Claus-peter Praeg, Dieter Spath
English | 2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.
Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding.
Quality Management for IT Services: Perspectives on Business and Process Performance

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
Business Science Reference | 2010 | ISBN: 1616928891 | 332 pages | PDF | 15 MB

Secrets of Service Level Management: A Process Owner's Guide  eBooks & eLearning

Posted by First1 at Sept. 18, 2017
Secrets of Service Level Management: A Process Owner's Guide

Secrets of Service Level Management: A Process Owner's Guide by Ami Nahari
English | 2013 | ISBN: 0113313527 | 227 pages | EPUB | 4.36 MB

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
ISO 9001 Quality Management Systems (Management and Industrial Engineering) [Repost]

ISO 9001 Quality Management Systems (Management and Industrial Engineering) by Dhanasekharan Natarajan
English | 13 Apr. 2017 | ISBN: 3319543822 | 184 Pages | PDF | 2.79 MB

This book explains the requirements of ISO 9001 for establishing quality management system (QMS) for an organization. The requirements are illustrated with examples from industries for understanding the requirements and preparing the documents of QMS with high clarity. Methods of integrating ISO 9001 requirements with enterprise resource planning (ERP) software are presented.

Lynda - IT Service Desk: Management Fundamentals  eBooks & eLearning

Posted by U.N.Owen at July 31, 2017
Lynda - IT Service Desk: Management Fundamentals

Lynda - IT Service Desk: Management Fundamentals
Size: 1.41 GB | Duration: 2h 38m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

No service desk runs efficiently without proper oversight.

Quality: A Critical Introduction, 4th Edition  eBooks & eLearning

Posted by ksveta6 at July 26, 2017
Quality: A Critical Introduction, 4th Edition

Quality: A Critical Introduction by John Beckford
2017 | ISBN: 1138186120, 1138186090 | English | 322 pages | PDF | 3 MB

Quality Management Essentials Simplified  eBooks & eLearning

Posted by naag at July 26, 2017
Quality Management Essentials Simplified

Quality Management Essentials Simplified
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 30M | Lec: 14 | 110 MB
Genre: eLearning | Language: English

Diversify your professional skill set with quality management and auditing fundamentals.
Innovative Quality Improvements in Operations: Introducing Emergent Quality Management

Innovative Quality Improvements in Operations: Introducing Emergent Quality Management (International Series in Operations Research & Management Science) by Tomas Backström
English | 2 Aug. 2017 | ISBN: 3319559842 | 188 Pages | PDF | 3.2 MB

This book examines current and emerging challenges in manufacturing related to the ideal of developing production processes with variability and agility on one level of the system, combined with structures ensuring stability and robustness on another level; close to what by other scholars has been discussed in terms of continuous innovation.

ISO 90012015 Quality Management System Transition Course  eBooks & eLearning

Posted by naag at July 14, 2017
ISO 90012015 Quality Management System Transition Course

ISO 90012015 Quality Management System Transition Course
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 3.5 Hours | Lec: 40 | 671 MB
Genre: eLearning | Language: English

In-depthful and practical course for ISO 9001:2015 Professionals, Auditors, Implementers and Consultants