The Voice of The Customer

Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains

James William Martin “Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains"
Auerbach Publications | 2007-12-13 | ISBN: 1420062506 | 664 pages | PDF | 10,5 MB

Voice-of-the-Customer Marketing (repost)  eBooks & eLearning

Posted by MoneyRich at Oct. 22, 2016
Voice-of-the-Customer Marketing (repost)

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay by Ernan Roman
English | 22 Oct. 2010 | ISBN: 007174083X | ASIN: B0049SOOOW | 273 Pages | PDF | 2 MB

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.

Voice of the Customer: Capture and Analysis [Repost]  eBooks & eLearning

Posted by tanas.olesya at July 16, 2016
Voice of the Customer: Capture and Analysis [Repost]

Voice of the Customer: Capture and Analysis by Kai Yang
English | 1 Dec. 2007 | ISBN: 0071465448 | 430 Pages | PDF | 1 MB

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.
Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay (repost)

Ernan Roman, "Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay"
English | 2010 | ISBN: 007174083X | 272 pages | PDF | 2,1 MB

Acquiring, Processing, and Deploying: Voice of the Customer (repost)  eBooks & eLearning

Posted by interes at Feb. 5, 2015
Acquiring, Processing, and Deploying: Voice of the Customer (repost)

Acquiring, Processing, and Deploying: Voice of the Customer by M. Larry Shillito
English | 2000-09-25 | ISBN: 1574442902 | 296 pages | PDF | 4,8 MB
Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods) (repost)

Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods) by Kai Yang
English | ISBN: 0071465448 | edition 2007 | PDF | 416 pages | 3,7 mb

Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.

The Economist (Intelligence Unit) - Voice of the customer (2013)  Magazines

Posted by Mitsu at July 13, 2013
The Economist (Intelligence Unit) - Voice of the customer (2013)

The Economist (Intelligence Unit) - Voice of the customer (2013)
English | 25 pages | True PDF | 12.19 Mb
Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay (repost)

Ernan Roman, "Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay"
English | 2010 | ISBN: 007174083X | 272 pages | PDF | 2,1 MB

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Universal, and IBM achieve double-digit increases in sales.
Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods) (repost)

Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods) By Kai Yang
English | ISBN: 0071465448 | edition 2007 | PDF | 416 pages | 3,7 mb

Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.

Voice of the Customer: Capture and Analysis (Repost)  eBooks & eLearning

Posted by Specialselection at Nov. 7, 2012
Voice of the Customer: Capture and Analysis (Repost)

Kai Yang, "Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods)"
English | 2007-09-24 | ISBN: 0071465448 | 430 pages | PDF | 3.7 mb