Itil

ITIL For Dummies  eBooks & eLearning

Posted by ksveta6 at Nov. 26, 2016
ITIL For Dummies

ITIL For Dummies by Van Haren Publishing
2012 | ISBN: 1119950139 | English | 395 pages | PDF | 20 MB

Introduction to ITIL® 2011  eBooks & eLearning

Posted by naag at Nov. 16, 2016
Introduction to ITIL® 2011

Introduction to ITIL® 2011
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 3 Hours | Lec: 30 | 371 MB
Genre: eLearning | Language: English

This course outlines the basic concepts of ITIL® 2011

Putting ITIL® Into Practice: Problem Management Techniques  eBooks & eLearning

Posted by naag at Aug. 22, 2016
Putting ITIL® Into Practice: Problem Management Techniques

Putting ITIL® Into Practice: Problem Management Techniques
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 2 Hours | 292 MB
Genre: eLearning | Language: English

ITIL® Intermediate Capability: OSA  eBooks & eLearning

Posted by FenixN at Aug. 15, 2016
ITIL® Intermediate Capability: OSA

ITIL® Intermediate Capability: OSA
HDRips | MP4/AVC, ~500 kb/s | 1280x720 | Duration: 08:44:37 | English: AAC, 64 kb/s (2 ch) | 2.08 GB
Genre: Development / Programming / Software / IT / Job

As one of the Capability Modules in ITIL®, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITIL® - OSA.

Pearson IT Certification - ITIL Foundation Exam LiveLessons [repost]  eBooks & eLearning

Posted by house23 at May 31, 2016
Pearson IT Certification - ITIL Foundation Exam LiveLessons [repost]

Pearson IT Certification - ITIL Foundation Exam LiveLessons
MP4 | AVC 1274kbps | English | 1280x720 | 30fps | 16h 08mins | AAC mono 76kbps | 9.6 GB
Genre: Video Training

ITIL Foundation Exam LiveLesson is a streaming video that contains more than 16 hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of ITIL Foundation Exam topics and exam preparation tips, tricks, and sample questions. The video tackles ITIL 2011’s key concepts, process activities, roles, and vocabulary found on the newest AXELOS syllabus (version 5.5), all through a fun and thorough teaching style from a leading Certified ITIL Expert and Master Trainer. Don't be left behind by using outdated ITIL V3-edition materials; ITIL Foundation Exam LiveLessons will help ensure your success!

ITIL: Pour un service informatique optimal de Christian Dumont (Repost)  eBooks & eLearning

Posted by leonardo78 at May 21, 2016
ITIL: Pour un service informatique optimal de Christian Dumont (Repost)

ITIL: Pour un service informatique optimal de Christian Dumont
French | 2007 | ISBN: 2212121024 | 399 pages | PDF | 6,5 MB

Diffuse tout d'abord en Grande-Bretagne il y a une dizaine d'annees, ITIL (Information Technology Infrastructure Library) est un referentiel des meilleures pratiques de mise en ?uvre et de gestion des services informatiques et telecoms, independamment de leur taille et de la technologie utilisee.

ITIL Foundation Overview  eBooks & eLearning

Posted by naag at May 18, 2016
ITIL Foundation Overview

ITIL Foundation Overview
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | 189 MB
Genre: eLearning | Language: English

Get the Overview of ITIL Service Lifecycle Stages one-by-one. A Brief Overview of the ITIL Service Lifecycle Stages.
Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition (Repost)

Richard Griffiths, "Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition"
English | 2014 | ISBN: 1780171927 | PDF | pages: 262 | 3,2 mb
ITIL Service Transition 2011 Edition (Best Management Practices) (Repost)

ITIL Service Transition 2011 Edition (Best Management Practices)
Publisher: The Stationery Office | 2011 | ISBN: 0113313063 | 360 pages | PDF | 81,5 MB

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation.

ITIL Service Strategy (Repost)  

Posted by leonardo78 at Feb. 8, 2016
ITIL Service Strategy (Repost)

ITIL Service Strategy by David Cannon
Publisher: The Stationery Office; 2nd edition | 2011 | ISBN: 0113313047 | 469 pages | PDF | 119 MB

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.