Customer

Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition (repost)

Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition by Richard E. Crandall and William R. Crandall
English | 2013 | ISBN: 1466505907 | 540 pages | PDF | 6 MB

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.
Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences

Customer Obsessed :
A Whole Company Approach to Delivering Exceptional Customer Experiences

by Eric Berridge and Marc Benioff
English | 2016 | ISBN: 1119326036 | 272 Pages | True PDF | 7.83 MB

Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience.

Customer Tells Original Edition  eBooks & eLearning

Posted by alt_f4 at Oct. 4, 2016
Customer Tells Original Edition

Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals by Martin L. Seldman
English | Apr. 3, 2007 | ISBN: 1419596098 | 287 Pages | PDF | 3 MB

What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people.

Customer Journey Analytics Predictive Analytics Report  eBooks & eLearning

Posted by AlenMiler at Sept. 2, 2016
Customer Journey Analytics Predictive Analytics Report

Customer Journey Analytics PREDICTIVE ANALYTICS REPORT by Gerard Blokdijk
English | 24 Aug 2016 | ASIN: B01KZ8JSSG | 60 Pages | MOBI | 12.23 MB

The Customer Journey Analytics report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

Innovative Customer Service Techniques  eBooks & eLearning

Posted by C2U at Jan. 26, 2016
Innovative Customer Service Techniques

Innovative Customer Service Techniques
44m 53s | Video: h264, yuv420p, 1280x720 | Audio: aac, 48KHz, 2 ch | 251 MB
Genre: eLearning | English

Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.

CodeCanyon - Shop as Customer v1.08 for WooCommerce  

Posted by art_links at May 19, 2015
CodeCanyon - Shop as Customer v1.08 for WooCommerce

CodeCanyon - Shop as Customer v1.08 for WooCommerce | 60 KB
PHP | CSS | JS

Shop as Customer allows a store Administrator or Shop Manager to shop the front-end of the store as another User, allowing all functionality such as plugins that only work on the product or cart pages and not the Admin Order page, to function normally as if they were that Customer.
Pluralsight - Customer Service for Software Developers: Delighting Customers

Pluralsight - Customer Service for Software Developers: Delighting Customers
Size: 405MB | Duration: 2h 09m | Video: AVC (.mp4) 1024x768 15fps | Audio: AAC 44.1KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

For most developers, customer service is not at the top of the list of things they want to do, but it should be. In this course, we'll talk about the benefits of customer service, as well as how to deliver better customer service.

Customer Insight - Winter 2014/15  Magazines

Posted by AvaxGenius at March 25, 2015
Customer Insight - Winter 2014/15

Customer Insight - Winter 2014/15
English | TRUE PDF | 40 Pages | 5.42 MB

Engage Customer - November 2014  Magazines

Posted by AvaxGenius at Feb. 18, 2015
Engage Customer - November 2014

Engage Customer - November 2014
English | TRUE PDF | 36 Pages | 28.62 MB