Behavior Customer

Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services (repost)

Brett King, "Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services"
English | 2010 | ISBN: 9814302074 | 399 pages | PDF | 3 MB
The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior

The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior by Michael W. Lowenstein
English | 2011 | ISBN: 0873898117 | 400 pages | PDF | 2 MB
Customer Sense: How the 5 Senses Influence Buying Behavior (Repost)

Customer Sense: How the 5 Senses Influence Buying Behavior By Aradhna Krishna
2013 | 208 Pages | ISBN: 023034173X | PDF | 1 MB
Winning Behavior - What the Smartest, Most Successful Companies Do Differently [Repost]

Winning Behavior - What the Smartest, Most Successful Companies Do Differently by Bacon
English | 1 July 2003 | ISBN: 0814471633 | 352 Pages | CHM | 17 MB

"Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more.
Customer Sense: How the 5 Senses Influence Buying Behavior

Customer Sense: How the 5 Senses Influence Buying Behavior by Aradhna Krishna
English | 2013 | ISBN: 023034173X | 186 pages | PDF | 1,4 MB
Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior

Soumitra Dutta, Lutz Finger, "Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior"
English | ISBN: 1449336752 | 2014 | PDF | 324 pages | 22 MB
Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior

Soumitra Dutta, Lutz Finger, "Ask, Measure, Learn: Using Social Media Analytics to Understand and Influence Customer Behavior"
ISBN: 1449336752 | 2014 | EPUB | 324 pages | 7 MB
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services (repost)

Brett King, "Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services"
2010 | ISBN: 9814302074 | 399 pages | PDF | 3 MB

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services

Brett King, "Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services"
Marshall Cavendish Reference | 2010 | ISBN: 9814302074 | 399 pages | PDF | 2,4 MB

Goal-Directed Behavior (repost)  eBooks & eLearning

Posted by libr at Dec. 9, 2016
Goal-Directed Behavior (repost)

Goal-Directed Behavior (Frontiers of Social Psychology) by Henk Aarts and Andrew Elliot
English | 2011 | ISBN: 1848728735 | 355 pages | PDF | 5,7 MB