Airport Service Quality Management

Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Quality Management for IT Services: Perspectives on Business and Process Performance by Claus-peter Praeg, Dieter Spath
English | 2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.
Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding.
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors... (repost)

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition by Michael Milakovich
English | 2005 | ISBN: 0849338190 | 432 pages | PDF | 1,6 MB

The Handbook for Quality Management (2nd Edition)  eBooks & eLearning

Posted by Jeembo at Oct. 24, 2016
The Handbook for Quality Management (2nd Edition)

The Handbook for Quality Management: A Complete Guide to Operational Excellence (2nd Edition) by Thomas Pyzdek
English | 2013 | ISBN: 0071799249 | 512 Pages | PDF | 15 MB

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE)
Iso 9001: 2000 for Small Business: Implementing Process-Approach Quality Management

Iso 9001: 2000 for Small Business: Implementing Process-Approach Quality Management by Arpad Gaal
English | June 28, 2001 | ISBN: 1574443089 | ASIN: 1574443070 | 577 Pages | PDF | 3 MB

ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment.

Sid Kemp - Quality Management Demystified [Repost]  eBooks & eLearning

Posted by rotten comics at Oct. 22, 2016
Sid Kemp - Quality Management Demystified [Repost]

Sid Kemp - Quality Management Demystified
2006 | ISBN: 0071449086 | English | 320 pages | PDF | 1.9 MB
Modelling Groundwater Systems: Understanding and Improving Groundwater Quantity and Quality Management (Repost)

Modelling Groundwater Systems: Understanding and Improving Groundwater Quantity and Quality Management By Girma Yimer Ebrahim
2014 | 196 Pages | ISBN: 113802404X | PDF | 17 MB

Milk Processing and Quality Management  eBooks & eLearning

Posted by tanas.olesya at Oct. 1, 2016
Milk Processing and Quality Management

Milk Processing and Quality Management by Adnan Y. Tamime
English | 19 Dec. 2008 | ISBN: 1405145307 | 344 Pages | PDF | 3 MB

The Society of Dairy Technology (SDT) has joined with Wiley–Blackwell to produce a series of technical dairy–related handbooks providing an invaluable resource for all those involved in the dairy industry; from practitioners to technologists working in both traditional and modern large–scale dairy operations.
Retail Marketing and Sales Performance: A Definitive Guide to Optimizing Service Quality and Sales Effectiveness (Repost)

Retail Marketing and Sales Performance: A Definitive Guide to Optimizing Service Quality and Sales Effectiveness By Christoph Preuss
2014 | 238 Pages | ISBN: 3658046295 | PDF | 43 MB

Project Quality Management: Critical Success Factors for Buildings (Repost)  eBooks & eLearning

Posted by enmoys at June 1, 2016
Project Quality Management: Critical Success Factors for Buildings (Repost)

Project Quality Management: Critical Success Factors for Buildings By Sui Pheng Low, Joy Ong
2014 | 186 Pages | ISBN: 9812870733 | PDF | 11 MB