Airport Service Quality Management

Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Quality Management for IT Services: Perspectives on Business and Process Performance by Claus-peter Praeg, Dieter Spath
English | 2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.
Quality Management for IT Services: Perspectives on Business and Process Performance (repost)

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
2010 | ISBN: 1616928891 | 332 pages | PDF | 20 MB

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding.
Quality Management for IT Services: Perspectives on Business and Process Performance

Claus-peter Praeg, Dieter Spath, "Quality Management for IT Services: Perspectives on Business and Process Performance"
Business Science Reference | 2010 | ISBN: 1616928891 | 332 pages | PDF | 15 MB
Global Supply Chain Quality Management: Product Recalls and Their Impact (Repost)

Barbara B. Flynn, Xiande Zhao, "Global Supply Chain Quality Management: Product Recalls and Their Impact"
English | 2014 | ISBN: 1439815542 | PDF | pages: 432 | 11.5 mb

Advances in Battery Manufacturing, Service, and Management Systems  eBooks & eLearning

Posted by ksveta6 at Dec. 30, 2016
Advances in Battery Manufacturing, Service, and Management Systems

Advances in Battery Manufacturing, Service, and Management Systems (IEEE Press Series on Systems Science and Engineering) by Jingshan Li, Shiyu Zhou, Yehui Han
2016 | ISBN: 1119056497 | English | 416 pages | PDF | 59 MB

Total Quality Management for Project Management (repost)  eBooks & eLearning

Posted by libr at Dec. 20, 2016
Total Quality Management for Project Management (repost)

Total Quality Management for Project Management by Kim H. Pries and Jon M. Quigley
English | 2012 | ISBN: 1439885052 | 295 pages | PDF | 7 MB

Quality Management for Organizations Using Lean Six Sigma Techniques (repost)  eBooks & eLearning

Posted by interes at Dec. 13, 2016
Quality Management for Organizations Using Lean Six Sigma Techniques (repost)

Quality Management for Organizations Using Lean Six Sigma Techniques by Erick Jones
English | 2014 | ISBN: 1439897824 | 627 pages | PDF | 70 MB
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors... (repost)

Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition by Michael Milakovich
English | 2005 | ISBN: 0849338190 | 432 pages | PDF | 1,6 MB

The Handbook for Quality Management (2nd Edition)  eBooks & eLearning

Posted by Jeembo at Oct. 24, 2016
The Handbook for Quality Management (2nd Edition)

The Handbook for Quality Management: A Complete Guide to Operational Excellence (2nd Edition) by Thomas Pyzdek
English | 2013 | ISBN: 0071799249 | 512 Pages | PDF | 15 MB

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE)
Iso 9001: 2000 for Small Business: Implementing Process-Approach Quality Management

Iso 9001: 2000 for Small Business: Implementing Process-Approach Quality Management by Arpad Gaal
English | June 28, 2001 | ISBN: 1574443089 | ASIN: 1574443070 | 577 Pages | PDF | 3 MB

ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment.